Refund policy

 

Thank you for shopping with sweatandmilk.com! We want you to be completely happy with your purchase. If you don’t love it, send it back, we'll refund you or replace the item, it’s that easy! To initiate a return, please use our returns portal.

  • You have 30 days from your order date to request a return. Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only.
  • No returns will be accepted without a return authorization. A return authorization is created when your return request is approved. To request a return authorization, see article “How do I return an item?”
  • All items must be unworn with the original tags attached.
  • Underwear is not returnable due to hygiene reasons.
  • Swimwear should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact.
Checkout+

Checkout+ is an optional add-on available at checkout that provides free return shipping for your order if you opt in to Checkout Plus. If you opt in to Checkout Plus, you can return any item in your order for a refund at no additional cost. 

If you choose not to purchase checkout plus, you can still return your items, but the cost of the return shipping label will be deducted from your refund or store credit.

WE RESERVE THE RIGHTS NOT TO REFUND/EXCHANGE WHEN:

  1. All purchases may be returned over 30 days of placing the order. For items returned after the 30 days window, they will only be refunded as store credits that are valid for a year.
  2. Items are not received back.
  3. Items are damaged or not in 100% condition. (This means the item has to have brand's hang tag, wash label, and in our original zip lock bag.) 
  4. Items have hair, deodorant marks, stains, or odor.
  5. Items have been washed/worn. For items received that are not in 100% condition will be sent back to you without not be refunded or exchanged. 
  6. Sale items (items purchased from the We Made Too Much section) are only eligible for refund to e-Gift card. A $6 return and restocking fee will be waived for refunding to an e-Gift card. 
  7. Items marked as Final Sale, or gift cards won from giveaways/challenges
  8. Items marked as Final Sale, gift cards won from giveaways, or free gift granted on eligible orders are not eligible for either refund (including e-Gift card) or exchange.
  9. Orders purchased during special sale or with special promo codes are eligible for a refund or exchange unless specifically stated.
  10. For international orders (including Canada), customers are responsible for the return shipping costs. No exchanges will be offered. Please reach out to us if you need to return an international order.
  11. Black Friday orders (Nov 1-17 and Nov 26-30) are only eligible for store credits due to deep discount. 
  12. Exchanges or returns during holiday season may be delayed due to high volume. 

For more information about returns and exchanges, please visit our Help Center.