FAQ & All Return & Exchanges Questions
Returns & Exchanges
We want you to love your Sweat & Milk pieces. If something isn’t right, we make returns and exchanges as simple as possible.
If you purchased Seel Worry-Free Return Assurance
Please submit your return directly through Seel’s Resolution Center:
https://resolution.seel.com
(Seel handles all returns/refunds for orders with Seel protection.)
Standard Return Policy (US Orders)
- You have 30 days from your order date to request a return.
- Approved returns must be shipped within 7 days. Returned items shipped after 7 days may be eligible for store credit only.
- “Started” returns not shipped within 30 days automatically expire.
- Items must be:
Unworn, unwashed
Free of stains, deodorant, odors, and pet hair
With all tags attached
In the original Sweat & Milk zip bag
Not Eligible for Returns
- Underwear (except bras)
- Socks
- Final Sale items
Sale Items
- Sale items (from the Sale section) → refund to store credit only
- $8.99 return/restocking fee still applies
When We May Decline a Refund
Returns may be refused if:
- Items arrive used, washed, stained, or damaged
- Items are missing original packaging/tags
- Items are late returns
- Items never arrive at our warehouse
- Items marked Final Sale or promotional gifts
How to Return or Exchange (US Orders)
Start here: https://sweatandmilk.happyreturns.com
- Enter order number + ZIP code
- Choose item(s)
- Select refund, store credit, or exchange
- Print label
- Ship within 7 days
Processing Time
- Allow 5–10 business days for processing
- Refunds may take 3–5 business days to appear depending on your bank
Exchanges
- Free exchanges for U.S. customers
- Exchanges are for same item, different size
- To swap colors or styles → choose store credit and repurchase
International Returns (Including Canada)
- Customer pays all return shipping
- No exchanges for international orders
- Contact us before returning anything internationally
Return Address:
Shipvine – ATTN: Sweat & Milk
2626 N Hopkins Road
Richmond, VA 23224
United States
Return Fees
- Refund to original payment → $8.99 deducted per order
- Refund to store credit → No fee
- International customers → pay their own shipping
Shipping
United States
- Standard (6–10 business days): $8.99 or FREE over $100
- Expedited (3–4 business days): $15.99
- 2-Day (2 business days): $25
- Overnight: $50
Canada
- First Class: $15 (excludes duties)
- Free shipping over $200
International
- First Class: $19.99 (excludes duties)
- Free shipping over $200
Duties, taxes, and customs fees are paid by the customer.
Order Processing Times
- Orders ship within 1–3 business days
- Orders placed after 11 AM PST Fridays ship Monday
- Expedited/Overnight orders placed before 1 PM PST ship same day
- Holidays may extend processing
Delivery Estimates
- Standard US: 6–10 business days
- APO/FPO, Hawaii, Alaska → may take longer
Carrier delays are outside our control.
Tracking Your Order
- Tracking email sent once shipped
- Tracking also available in your Sweat & Milk account
- Tracking may take 24 hours to update
About Your Order
Change Your Order
If you need to adjust size/style/color:
- Contact us ASAP via Live Chat or email use at hello@sweatandmilk.com before your order ships
- Once shipped, changes are not possible, but you may return after delivery
Cancel Your Order
- Contact us via Live Chat during business hours
- If shipped, it cannot be canceled
Update Your Address
- Possible only if your order has not shipped
- Contact us ASAP via Live Chat or email us at hello@sweatandmilk.com during business hours Monday through Friday
Missing or Partial Orders
- We sometimes ship in multiple packages
- If an item becomes unavailable, you’ll be refunded automatically
- Pre-orders may ship separately
Pre-Orders
- If your order contains both in-stock + pre-order items, in-stock items ship first
- Pre-orders ship once available
- You may cancel before it ships by contacting us
Prices, Sales & Promo Codes
Promo Code Rules
- One promo code per order
- Usually applies to full-price items only unless specified
- Cannot apply to gift cards
- Cannot be stacked unless specified. There is a sitewide price strikethrough during special sale season, no promo code will be valid
- Terms may change anytime
If Your Code Doesn’t Work
- Check expiration, spelling, and eligibility
- Codes cannot be combined
Forgot to Apply a Code?
If still eligible:
- Contact us
- We can refund the difference or issue store credit
Price Adjustments
- If an item goes on sale within 24 hours of your purchase
- One adjustment per item
- Refund or store credit
Sales Tax
Calculated at checkout based on your shipping address.
Size & Fit
General Fit Notes
- Our sports bras generally fit one size larger than brands like Nike, Lululemon.
Before Ordering
- Check our Size Guide
- Use our Bra Finder quiz and Size Calculator
- Use our printable measuring tape
- Check our Fit Guide
Still unsure? Contact Live Chat during business hours (Mon–Fri, 9–4 PST).
Contact & Other Questions
- We currently sell exclusively online at sweatandmilk.com
- For fit, sizing, order help, or returns:
Use Live Chat, contact form, or email us at hello@sweatandmilk.com
We do not offer phone support.