FAQ & All Return & Exchanges Questions

Returns & Exchanges

We want you to love your Sweat & Milk pieces. If something isn’t right, we make returns and exchanges as simple as possible.

If you purchased Seel Worry-Free Return Assurance

Please submit your return directly through Seel’s Resolution Center:

https://resolution.seel.com

(Seel handles all returns/refunds for orders with Seel protection.)

Standard Return Policy (US Orders)

  • You have 30 days from your order date to request a return.
  • Approved returns must be shipped within 7 days. Returned items shipped after 7 days may be eligible for store credit only.
  • “Started” returns not shipped within 30 days automatically expire.
  • Items must be:

    Unworn, unwashed

    Free of stains, deodorant, odors, and pet hair

    With all tags attached

    In the original Sweat & Milk zip bag

Not Eligible for Returns

  • Underwear (except bras)
  • Socks
  • Final Sale items

Sale Items

  • Sale items (from the Sale section) → refund to store credit only
  • $8.99 return/restocking fee still applies

When We May Decline a Refund

Returns may be refused if:

  • Items arrive used, washed, stained, or damaged
  • Items are missing original packaging/tags
  • Items are late returns
  • Items never arrive at our warehouse
  • Items marked Final Sale or promotional gifts

How to Return or Exchange (US Orders)

Start here: https://sweatandmilk.happyreturns.com

  1. Enter order number + ZIP code
  2. Choose item(s)
  3. Select refund, store credit, or exchange
  4. Print label
  5. Ship within 7 days

Processing Time

  • Allow 5–10 business days for processing
  • Refunds may take 3–5 business days to appear depending on your bank

Exchanges

  • Free exchanges for U.S. customers
  • Exchanges are for same item, different size
  • To swap colors or styles → choose store credit and repurchase

International Returns (Including Canada)

  • Customer pays all return shipping
  • No exchanges for international orders
  • Contact us before returning anything internationally

Return Address:

Shipvine – ATTN: Sweat & Milk

2626 N Hopkins Road

Richmond, VA 23224

United States

Return Fees

  • Refund to original payment → $8.99 deducted per order
  • Refund to store credit → No fee
  • International customers → pay their own shipping
Shipping

United States

  • Standard (6–10 business days): $8.99 or FREE over $100
  • Expedited (3–4 business days): $15.99
  • 2-Day (2 business days): $25
  • Overnight: $50

Canada

  • First Class: $15 (excludes duties)
  • Free shipping over $200

International

  • First Class: $19.99 (excludes duties)
  • Free shipping over $200

Duties, taxes, and customs fees are paid by the customer.

Order Processing Times

  • Orders ship within 1–3 business days
  • Orders placed after 11 AM PST Fridays ship Monday
  • Expedited/Overnight orders placed before 1 PM PST ship same day
  • Holidays may extend processing

Delivery Estimates

  • Standard US: 6–10 business days
  • APO/FPO, Hawaii, Alaska → may take longer

Carrier delays are outside our control.

Tracking Your Order

  • Tracking email sent once shipped
  • Tracking also available in your Sweat & Milk account
  • Tracking may take 24 hours to update
About Your Order

Change Your Order

If you need to adjust size/style/color:

  • Contact us ASAP via Live Chat or email use at hello@sweatandmilk.com before your order ships
  • Once shipped, changes are not possible, but you may return after delivery

Cancel Your Order

  • Contact us via Live Chat during business hours
  • If shipped, it cannot be canceled

Update Your Address

  • Possible only if your order has not shipped
  • Contact us ASAP via Live Chat or email us at hello@sweatandmilk.com during business hours Monday through Friday

Missing or Partial Orders

  • We sometimes ship in multiple packages
  • If an item becomes unavailable, you’ll be refunded automatically
  • Pre-orders may ship separately

Pre-Orders

  • If your order contains both in-stock + pre-order items, in-stock items ship first
  • Pre-orders ship once available
  • You may cancel before it ships by contacting us
Prices, Sales & Promo Codes

Promo Code Rules

  • One promo code per order
  • Usually applies to full-price items only unless specified
  • Cannot apply to gift cards
  • Cannot be stacked unless specified. There is a sitewide price strikethrough during special sale season, no promo code will be valid
  • Terms may change anytime

If Your Code Doesn’t Work

  • Check expiration, spelling, and eligibility
  • Codes cannot be combined

Forgot to Apply a Code?

If still eligible:

  • Contact us
  • We can refund the difference or issue store credit

Price Adjustments

  • If an item goes on sale within 24 hours of your purchase
  • One adjustment per item
  • Refund or store credit

Sales Tax

Calculated at checkout based on your shipping address.

Size & Fit

General Fit Notes

  • Our sports bras generally fit one size larger than brands like Nike, Lululemon.

Before Ordering

  • Check our Size Guide
  • Use our Bra Finder quiz and Size Calculator
  • Use our printable measuring tape
  • Check our Fit Guide

Still unsure? Contact Live Chat during business hours (Mon–Fri, 9–4 PST).

Contact & Other Questions
  • We currently sell exclusively online at sweatandmilk.com
  • For fit, sizing, order help, or returns:

    Use Live Chat, contact form, or email us at hello@sweatandmilk.com

We do not offer phone support.