Thank you for shopping with sweatandmilk.com! We want you to be completely happy with your new purchase. If you don’t love it, send it back, we'll refund the purchase price or replace the item, it’s that easy! We offer 90 days return!
U.S. DOMESTIC ORDERS
Customers may only return their items that are bought in FULL PRICE for refund of the items.
- ORDERS OVER $150
For any U.S. domestic orders of over $150, we offer free returns. We will issue a full refund including taxes you paid (exclude shipping charges) within NINETY DAYS (90 days) after order date once we receive the returned items. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
If it’s for exchange, we will provide one exchange for free. However, for the 2nd exchange of the same order and onward, customers will need to pay for shipping both ways. If a refund is requested after the exchange, all the shipping cost associated with the 2nd return/exchange will be deducted from the total order amount.
- ORDERS BELOW $150
For exchange and return of orders under $150, customers are responsible for shipping cost back to Sweat and Milk. If it’s for exchange, we will ship out new items upon arrival of your returned item with no additional shipping charges. If it’s for refund, we will refund you once we receive the returned items. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
A $6.99 for one item, $9.99 for two items, and $11.99 for three items shipping and restocking fees will be deducted from the refund if you choose to use our label.
Please note that we cannot hold items for exchanges or guarantee an item to be in stock for the exchange. To avoid selling out, the best is to re-order the items and ask us to refund your previous order.
Due to high cost of shipping and custom duties, international orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange. Please email us at firstname.lastname@example.org for special request.
SALE ITEMS RETURN
Items purchased from Sweat & Milk with promo/discount codes or during sale times can only be refunded as store credits that are valid for a year. Customers are responsible for the cost of shipping the garments back to Sweat and Milk. A $6.99 for one item, $9.99 for two items, and $11.99 for three items shipping and restocking charges will be deducted from the refund if you choose to use our prepaid label.
Items marked as FINAL SALE are not eligible for return or exchanges. Please check carefully the size chart before purchasing.
RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS
All gifts with purchase offers are subject to availability. Gift with purchases cannot be exchanged or refunded and a warranty does not apply. Gift with purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a return, all Gift with purchase products or other bonus items must be returned with the original purchase, on the same terms as above.
WE RESERVE THE RIGHTS NOT TO REFUND/EXCHANGE WHEN
- Items are not received back.
- Items are damaged or not in 100% condition. (This means the item has to have brand's hang tag, wash label, and in our original zip lock bag.)
- Any article of clothing with hair, deodorant marks, stains, or odor will not be refunded or exchanged.
- Items have been washed/worn.
- Items were bought under Sales section or with promo/discount codes or gift cards won from giveaways/challenges (not bought in full price).
HOW TO REQUEST A RETURN/EXCHANGE
- Go to our ONLINE RETURN PORTAL, fill out your order number and email to start the return process.
- Pack your returned products along with the purchase proof and ship it back to us!
- Please allow 14 days for us to receive and process your return/exchange merchandises.
Sweat & Milk is not responsible for lost packages by your carrier. We recommend a shipping method with proof of delivery or tracking number.
Return address: Sweat & Milk 914 2nd St, Unit B, Santa Monica, CA, 90403
Please contact us at email@example.com for any questions and we will try to work things out with you!
See more Shipping Policies at Terms & Conditions